If it has to be done more than twice, automate it!
Performance Summary
9+ years' experience in the IT industry. Team lead and IT system engineer for multiple sites with over 3000 devices on multiple operating systems including Linux, Windows, macOS, and mobile devices in desktop, server, and virtualized environments. Planned and implemented multiple projects from start to finish.
Mastered new technologies quickly resulting in managed mac fleet to grow at scale from 0 to 800 devices within 1 year
Ranked top in annual reviews for IT department for 5 yeasrs out of a team of 20.
Led a small team and utilized agile framework, increasing team ticket resolutions by 300% week over week for 3 months with a final ticket resolution increase of 3600%.
Updated annual license contract for mobile device managment system saving company $60,0000.
Coordinated and executed multiple hardware migrations resulting in doubling performance in key business AI software metrics within 3 months.
Professional Experience
Education
Bachelor of Science in Technological Management & EntrepreneurshipArizona State University, 2019Summa cum laude
Associate of SciencePima Community College, 2011
Certifications
AWS Solutions Architect - AssociateJanuary 2024 - January 2027